Refund and Cancellation Policy

1. Scope

This policy covers cancellations and refund expectations for Sendzoy platform subscription / plan fees and Platform Credits. Sendzoy is a product by Ahanya IT Solutions. It does not cover Meta’s own WhatsApp fees charged by Meta in Meta Business Manager.

2. Free plan

If you start on the Free plan, there is no platform subscription fee to refund. Creating a Free workspace is not a paid trial product.

3. Platform subscriptions

Paid platform plans may be activated after payment is recorded (including manual offline activation by a platform administrator when gateways are not connected). Cancellations stop future paid renewals according to the subscription status recorded in the product; they do not automatically reverse completed paid periods unless the operator agrees in writing.

Refund requests for platform fees are evaluated case by case. There is no automatic cooling-off refund guarantee published for all purchases.

4. Platform Credits

Platform Credits are prepaid credits for Sendzoy services (subscription add-ons, AI, automation, premium features, and similar). They are not used to settle Meta conversation charges. Consumed Platform Credits recorded in the ledger are generally non-refundable.

Meta conversation charges are billed by Meta under your Meta Business Manager payment method and are outside this Platform Credits refund policy. Unused Platform Credits are not a bank deposit and are not interest-bearing.

5. How to cancel or request a review

Use product plan/billing screens where available, or contact Support using the configured contact details. Include your workspace name, invoice references, and whether the request relates to platform fees or Platform Credits.

6. Meta-related outcomes

Meta rejection of templates, accounts, or business verification is not by itself a Platform refund event. Delivery failures caused by recipient status, policy blocks, or Meta network conditions follow Meta and product ledger rules described above.